Privacy Policy

Introduction

ADA Compliance Audits ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website adacomplianceaudits.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Request an ADA compliance audit or report
• Purchase our remediation or monitoring services
• Contact us via phone, email, or our website
• Subscribe to our communications

This information may include:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, website URL, industry/vertical
• Payment Information: Credit card details (processed securely through Stripe)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Provide ADA compliance audits and generate reports
• Deliver remediation and monitoring services you purchase
• Process payments and send transaction confirmations
• Communicate project updates and service notifications
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

SMS/Text Message Communications

Our SMS communications include:

• Payment and order confirmations
• Project status updates (e.g., "Your staging site is ready for review")
• Deployment notifications
• Service-related alerts and reminders

Message Frequency: Message frequency varies based on your project activity. Typically 3-10 messages per project.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us at [email protected] to update your preferences.

Costs: Standard message and data rates may apply depending on your mobile carrier plan.

We do not send promotional or marketing text messages. All SMS communications are transactional and related to services you have requested or purchased.

Email Communications

We send email communications for:

• Compliance reports and audit results
• Payment receipts and confirmations
• Project updates and milestone notifications
• Compliance certificates upon project completion
• Responses to your inquiries

You may unsubscribe from non-essential emails by clicking the unsubscribe link in any email or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (payment processing, email delivery, SMS services). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers (Stripe)
• Access controls and authentication measures
• Regular security assessments

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

Compliance reports and certificates may be retained indefinitely to support ongoing compliance verification.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are intended for businesses and are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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